Refund policy

Return & Refund Policy

Last updated: August 2026

At MERIBELINE, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or incomplete product, please contact us so we can review the issue and assist you.

1. Eligibility for Returns

A return may be accepted in the following situations:

- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- Your order is incomplete or an item is missing.

Products must be returned in their original condition and packaging where applicable.

2. Non-Returnable Products

For hygiene and safety reasons, opened, used, sprayed, or otherwise altered perfumes and personal-use products may not be eligible for return unless the product was received damaged, defective, or incorrect.

Products that have been customized, altered, or damaged after delivery by the customer may also not be eligible for return.

3. Return Request Period

Customers should contact MERIBELINE within 48 hours of receiving their order if they believe the product is damaged, defective, incorrect, or incomplete.

Return requests submitted after this period may not be accepted.

4. Proof of Damage or Issue

To help us review your request, we may require:

- Clear photographs of the product.
- Clear photographs of the packaging.
- A short video showing the issue, where necessary.
- Your order number and relevant order details.

We recommend keeping the original packaging until your request has been reviewed.

5. Return Approval

All return requests are subject to review and approval by MERIBELINE.

If your return is approved, we will provide instructions regarding how and where to return the product.

Please do not send a product back without receiving return instructions from MERIBELINE.

6. Return Shipping

If the product was damaged, defective, incorrect, or incomplete due to an error on our part, MERIBELINE may cover the applicable return shipping cost.

If a return is requested for any other reason, the customer may be responsible for the applicable return shipping charges.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed using the applicable payment method or another agreed method.

Refund processing times may vary depending on the payment provider, bank, or financial institution.

8. Cash on Delivery Orders

For Cash on Delivery orders, refund arrangements may be made through an alternative payment method after the return has been approved. Customers may be required to provide accurate payment details for the refund.

9. Exchanges

Where applicable, MERIBELINE may offer an exchange for an incorrect, damaged, or defective product, subject to product availability.

If the requested replacement is unavailable, an appropriate refund or alternative solution may be offered.

10. Order Cancellation

Customers should contact MERIBELINE as soon as possible if they wish to cancel an order.

Cancellation requests cannot be guaranteed once an order has been processed or dispatched.

11. Promotional and Discounted Orders

Products purchased during promotional campaigns, sales, or with discount offers may be subject to specific return or refund conditions stated at the time of purchase.

12. Contact Us

For return or refund requests, please contact MERIBELINE through the contact information provided on our website.

Please include your order number, name, contact details, and a clear description of the issue.

MERIBELINE
Luxury Fragrance, Jewelry & Watches